Constructing and validating the Student Academic Satisfaction and Perception Questionnaire C-SPAE Diseño y validación del Cuestionario de satisfacción y percepciones académicas estudiantiles C-SPAE

Abstract

This descriptive study aimed to develop and validate the Student Academic Satisfaction and Perception Questionnaire (C-SPAE). It belongs to a larger research project focused on university enrollment and retention, particularly in the context of increasing virtualization. Student satisfaction and academic perceptions are related to different types of both personal and institutional variables. Student satisfaction and academic perceptions are related to different types of both personal and institutional variables. Regarding the subjective aspects of students, academic satisfaction is linked to personal self-fulfillment through the achievement of goals, establishing itself as a cognitive component of psychological well-being. The institutional variables considered in the construction of the instrument were: faculty, didactic and pedagogical resources, infrastructure and financial resources, study plans and programs, institutional and management characteristics, administrative roles in the organization, empathy with the student body, use of ICT, modes of virtual courses, and student trajectories. The questionnaire, presented in an online format, employed five-point Likert scales along with open-ended questions ending each section. The items used in the Likert scales were: 1=Nothing - 5=A lot; 1=Never - 5=Always; 1=Very bad - 5=Excellent; 1=Very poor - 5=Excellent. A total of 131 valid responses were obtained. Reliability and validity analyses were carried out using the statistical software programs R and RStudio. The Cronbach's Alpha coefficient for the overall construct was calculated at .897, and for each item ranged between .967 and 1, were obtained through Aiken's V method.